Walk at Home

Walk Club Support

Why can’t I login to The Walk Club?

If you try logging into The Walk Club but keep getting redirected back to the login screen then your cookies are the problem. Check your browser’s settings to make sure that it is set to accept cookies.

If you try logging into The Walk Club but see the message “The e-mail address you supplied does not match the one listed for that username.”, then try using the “Forgot Your Password?” link on the login page. You will receive an email containing your username and password. Follow the instructions contained in the email to reset your password.

If you put your email address into the “Forgot Your Password?” screen and see the message “Sorry, but your password cannot be retrieved because your account is currently inactive. Please contact the forum administrator for more information.”, then your account has been deactivated. You should have received an email notifying you of your account’s deactivation. This email contains a link that you can use to renew and reactivate your club membership. If you do not have this email or your records indicate that your membership should still be active then please contact .(JavaScript must be enabled to view this email address) e-mail address is being protected from spambots. You need JavaScript enabled to view it and let them know.

If you put your email address into the “Forgot Your Password?” screen and see the message “The e-mail address you supplied does not match the one listed for that username.”, that means that the email address you entered is not the same email address you used when you activated the club membership in the store. Check your printed copy of the store receipt that was displayed at checkout and verify that the email address you used is the same email address you are entering. If you dont’t have the store receipt or the emailaddresses are the same then contact .(JavaScript must be enabled to view this email address) e-mail address is being protected from spambots. You need JavaScript enabled to view it and let them know that your email address is not working for your club membership.

What should I do if I forgot my password?

From the Walk Club login click the “Forgot Your Password?” link. Enter your email address. An email will be sent to you with instructions on resetting your password.

When will my Walk Club membership renew?

Your billing records are displayed in your profile. To view your profile, login to The Walk Club. Click the link in the upper right-hand corner that says “My Account”. Scroll down to the section that says “Billing Information”. Your previous rebill dates plus your next rebill date are listed. You will also receive an email 1 week before you membership renews as a reminder.

How do I update my Walk Club payment information?

You can update your payment information from your profile. You can access your profile by logging into The Walk Club and clicking the link in the upper right-hand corner that says “My Account”. Scroll down to the section that says “Billing Information”. There you can update your payment details. Make sure to click the “Submit” button at the bottom to save your changes.

How do I cancel my Walk Club membership?

Login to The Walk Club. Click the link in the upper right-hand corner that says “My Account”. Then check the box under Billing Information that says “Cancellation Request”. Alternatively you can email .(JavaScript must be enabled to view this email address) e-mail address is being protected from spambots. You need JavaScript enabled to view it , call, fax or snail mail us.

How do I unsubscribe from your email newsletters?

Every newsletter we send contains a link that says “Unsubscribe”. Click this link to be removed from our mailings. Alternatively you can contact .(JavaScript must be enabled to view this email address) and request to be removed.

How do I update my email address?

You can update your email address from within your profile. You can access your profile by logging into The Walk Club and clicking the link in the upper right-hand corner that says “My Account”. The first section listed is “Registration Information”. Enter your new email address. Make sure to click the “Submit” button at the bottom to save your changes.

How do I change my username?

You can update your username from within your profile. You can access your profile by logging into The Walk Club and clicking the link in the upper right-hand corner that says “My Account”. The first section listed is “Registration Information”. Enter your new username. Make sure to click the “Submit” button at the bottom to save your changes.

How do I change my password?

You can update your password from within your profile. You can access your profile by logging into The Walk Club and clicking the link in the upper right-hand corner that says “My Account”. The first section listed is “Registration Information”. Enter your current password, your new password and confirm your new password. Make sure to click the “Submit” button at the bottom to save your changes.

Why won’t the video clips play?

To view the video clips you must meet the following requirements:
1. Use a supported browser: Internet Explorer, Firefox, Opera, Safari
2. Broadband Internet Service (DSL, Cable Modem, etc.).
3. Javascript turned on.
4. Flash player installed.

How do I get my chat application to work?

A: (If it won’t load) This chat application is built in Adobe Flash, so make
sure you have the latest version. (Available off our homepage)
B: (If it won’t connect) This may be a firewall setting issue. Check your
personal preferences on all firewalls. Make sure port 8859 is open for TCP. If you get a pop up asking about allowing traffic, click “yes.”

How do I print the calendar?

To print the Calendar you will need the latest Adobe Reader (Click here to download) to read PDF files.  Simply click on the link to print this calendar (or blank) on the upper left hand corner of the calendar itself. It will then open the calendar in Adobe Reader. From there go to File and Print. Calendars print best with your printer in landscape mode.

How do I get my 15% WC member store discount?

Please be sure that you are logged into the Walk Club and did NOT close out your web browser before purchasing from our store to ensure that you receive your 15% discount. If you are logged in and you add a product to your shopping cart, the 15% discount will automatically appear.