Walk at Home

Walk at Home Customer Service

Customer service for orders.

Returns

Please call our Customer Service number 1-888-440-9255 before returning any items purchased. Items purchased from http://www.walkathome.com may be returned within 30 days of delivery for a full refund and must include original receipt and be in original packaging. Shipping charges are non-refundable.

We generally cannot accept returns of any opened CD, DVD or VHS. Anti-piracy regulations and our own experience require this because product can be copied.  However, we can review returns on a case by case basis. 

Damaged or defective products may be returned within 30 days for same title replacement.

If you are unsatisfied with an individual item you purchased as part of a package, you may return that item separately. Please note that in some cases a package discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually. To review the amount you will be refunded for each individual item within the package, please call our office toll free at 1-888-440-9255. We reserve the right to refund promotional packages as whole units only. 

Send returns or damaged/defective product to:
Walk at Home
2801 Wilmington Road
New Castle, PA 16105

For products that were purchased at a retail location, please refer to that retailer’s return policy.

Canceled / Corrected Orders

Customers may call or email with any cancellation or correction on orders.  However, we cannot guarantee that we that an order can be changed or cancelled before it has been processed and shipped out.  Customers may refuse package or we can make corrections if needed.  For these matters- Customers may by email: .(JavaScript must be enabled to view this email address) or through our customer service number: 1-888-440-9255.

Specials / Limited Time Offers

We will occasionally offer specials on products and limited time offers. These are for new orders only and do not apply to previous orders. We are unable to honor requests for retroactive discounts.

Exchanges/Refunds

We will exchange any item in original packaging (unopened) with a charge or refund for the product difference.  If your order had shipping error we will also refund for shipping cost.  If customer ordered incorrectly, we can exchange for correct product, but cannot refund for shipping cost.

Payment Methods

Checks or Money Orders:  Products may be ordered by check on US Funds only. Send check payable to Leslie Sansone Walk At Home, 2801 Wilmington Road, New Castle, PA 16105. Please include name, address, city, state, zip, phone, email address and what product is being ordered.  We will mark the order as a QUOTE until the check is received, then the order will be processed.  Credit Card:  We take Visa, MasterCard, American Express, and Discover.

Ways to Order

From the Walk Store:  http://www.walkathome.com/store
Phone: (724) 658-1400 or toll free (888) 440-9255
Fax: (724) 658-1404
Mail: 2801 Wilmington Rd,  New Castle, PA 161015

Shipping Methods and Times

We ship in the US by US Mail or UPS, depending on the type of product purchased, or customer choice of shipping method. Orders are usually processed within 1-2 business days (with only a few exceptions for out-of-stock situations). Please allow at least 7-14 business days for delivery after shipment within the continental US. Alaska, Hawaii and Canada orders may take longer. During our busy season from January to May, please allow an extra week for your order to be processed and shipped.

Shipping and Handling Charges

Shipping is based upon USPS and UPS current rates.  Walk at Home adds a handing fee to each order.  Canadian Orders Canadian orders are shipped US Mail or UPS and are charged an additional $5.00 shipping and may be subject to an extra charge imposed by the Canadian government.  Other International Although international orders, other than Canada, cannot order through our website; they can place orders through phone, fax, email or mail.

Personal Information

We never give out personal contact information for Leslie or any of the staff.  All situations should be handled through the business phone or email.