Help & Support
Walk at Home Store
Please call our Customer Service number 888-890-8805 before returning any items purchased. Items purchased from http://www.walkathome.com may be returned within 30 days of delivery for a full refund and must include original receipt and be in original packaging. Shipping charges are non-refundable.
We generally cannot accept returns of any opened CD, DVD or VHS. Anti-piracy regulations and our own experience require this because product can be copied. However, we can review returns on a case by case basis.
Damaged or defective products may be returned within 30 days for same title replacement.
If you are unsatisfied with an individual item you purchased as part of a package, you may return that item separately. Please note that in some cases a package discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually. To review the amount you will be refunded for each individual item within the package, please call our office toll free at 888-890-8805. We reserve the right to refund promotional packages as whole units only.
Send returns or damaged/defective product to:
Walk at Home
1000 Austin Court
Howell, Michigan 48843
For products that were purchased at a retail location, please refer to that retailer’s return policy.
Shipping and Handling Charges
Shipping is based upon USPS and UPS current rates. Walk at Home adds a handing fee to each order. Canadian Orders: Canadian orders are shipped US Mail or UPS and are charged an additional $15.00 shipping and may be subject to an extra charge imposed by the Canadian government.
We never give out personal contact information for Leslie or any of the staff. All situations should be handled through the business phone or email.
Canceled / Corrected Orders
Customers may call or email with any cancellation or correction on orders. However, we cannot guarantee that we that an order can be changed or cancelled before it has been processed and shipped out. Customers may refuse package or we can make corrections if needed. For these matters- Customers may by email: firstname.lastname@example.org or through our customer service number: 1-724-658-1400.
Specials / Limited Time Offers
We will occasionally offer specials on products and limited time offers. These are for new orders only and do not apply to previous orders. We are unable to honor requests for retroactive discounts.
We will exchange any item in original packaging (unopened) with a charge or refund for the product difference. If your order had shipping error we will also refund for shipping cost. If customer ordered incorrectly, we can exchange for correct product, but cannot refund for shipping cost.
Checks or Money Orders: Products may be ordered by check on US Funds only. Send check payable to Leslie Sansone Walk At Home, 1000 Austin Court, Howell, Michigan 48843. Please include name, address, city, state, zip, phone, email address and what product is being ordered. We will mark the order as a QUOTE until the check is received, then the order will be processed. Credit Card: We take Visa, MasterCard, American Express, and Discover.
Ways to Order
From the Walk Store: http://www.walkathome.com/store
Phone: (724) 658-1400 or toll free 888-890-8805
Fax: (724) 658-1404
Mail: 1000 Austin Court, Howell, Michigan 48843
Shipping Methods and Times
We ship in the US by US Mail or UPS, depending on the type of product purchased, or customer choice of shipping method. Orders are usually processed within 1-2 business days (with only a few exceptions for out-of-stock situations). Please allow at least 7-14 business days for delivery after shipment within the continental US. Alaska, Hawaii and Canada orders may take longer. During our busy season from January to May, please allow an extra week for your order to be processed and shipped.
Online Video Store
How long does it take to download a product?
It depends on the speed of your internet connection, but with a fast broadband connection, you can start watching in just a few minutes while the rest of the product downloads in the background.
What quality are the downloads?
The video and audio quality are every bit as good as a DVD, and in some cases, you will get better quality on the download (with an HD product).
Will I get everything that comes with the DVD?
Yes, any additional materials, like PDFs, sheet music, tab, software or student materials are included.
Can I watch my purchases on my iPad or iPhone?
Absolutely! Walk TV is compatible with the "MOD Mobile" app in the Apple App Store. If you have a $99 Apple TV, you can also beam your video wirelessly to your TV via AirPlay! Please see the "Help Center" in the Walk TV software to find out more.
Can I enjoy my digital purchases even if I'm not connected to the internet?
Yes! Unlike streaming systems, you can take your laptop to a cabin in the woods, the beach or on an ocean voyage and watch anything you've purchased in full quality.
Can I access my digital purchases on a different computer than the one I purchased on? What if my hard drive crashes or I buy a new computer?
Unlike a disc, that might become scratched, warped, or lost, you will never lose access to a Walk TV purchase. Follow these steps to access your purchases:
- Download and install the free Walk TV Player app onto your second computer
- Click the "options" button in the upper right hand corner and choose "Refresh owned products"
- Follow the prompts and enter in your email address and password
The products you have purchased will show up under "My Stuff" and you'll be able to download and view them at your convenience. Your purchases are safe in your "digital locker in the cloud!"
Can I watch my digital purchases on my TV?
Absolutely. If you have a laptop (or a desktop computer near your TV), a DVI to HDMI cable is only about $15. Here is a wonderful guide on connecting your computer to your TV.
Or, if you have an iPad, iPhone, iPod Touch and an Apple TV, with a tap of your finger, you can beam videos wirelessly to your big screen via AirPlay.