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FAQ

How do I choose distance metrics (miles or km)?

Once you log into the Walk Social Page, you can change the distance metrics by clicking on the ‘My Account’ button on the top menu. Next, click on ‘Localization’ and select your desired metric. Finally, click ‘Save’.

I can’t view the videos

This happens to the best of us. Check that your Flash Plugin is updated for all your browsers. If you are still unable to view the video let us know and will check it for you!

How do I Track My Walk?

Login into your Walk Social Account and go to the Tools menu. Select My Walk and enter the Number of Miles walked.

How do I unsubscribe from your emails?

Every newsletter we send contains a link that says “Unsubscribe”. Click this link to be removed from our mailings. Alternatively you can contact contact@walkathome.com and request to be removed.

How do I post on the Forum?

Log into your Walk Social Account and go to the Forum tab. Click on any forum that you will like to participate. In the selected forum, enter your comments in the form and click on Post Comment.

When I try to watch a video, it says that I don’t have permission to view it. What do I do?

To prevent this from happening, we encourage you to clear your web browser cache. This will force your browser to load the latest versions of web pages and programs you visit. Once you clear the cache, close and reopen the browser to try again.

Depending on the browser you use, follow these instructions:

Internet Explorer

  1. Click Tools from the Internet Explorer menubar
  2. Click Internet Options
  3. Click the General tab
  4. Click the Delete Files button in the Temporary Internet files section
  5. If you still have a problem, repeat the steps above and restart the computer

Firefox

  1. Click Edit from the Firefox menubar
  2. Click Preferences from the Edit menu
  3. Expand the Advanced menu by clicking the plus sign
  4. Click Cache
  5. Click the Clear Cache button

Chrome

  1. Click the wrench icon on browser tool bar
  2. Select Tools
  3. Select Clear browsing data
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything
  6. Click Clear browsing data

Opera

  1. Click Edit from the Ope ra menubar
  2. Click Preferences from the File menu
  3. Click the History and Cache menu
  4. Click Cache
  5. Click ok to close the Preferences menu

How do I sign up?

To get started, go to the Walk Social Page and click on ‘Track Your Walk’. Next, click on the ‘Register’ button to sign up. You will then be asked to register using your email address or Facebook Account. Complete the registration and we will send you a confirmation email. (Note: if you do not see the email in your inbox, check your Junk Mail for our email). Once you activate your account through the email link provided, you will be asked to choose a password. Create a password and you are good to go!

I forgot my password. What do I do?

You can retrieve your password by going into the Walk Social Page and clicking on ‘Track Your Walk’. Once you are requested for your login information, simply click on ‘Forgot Password’ underneath the registration form. Enter your email address and we will immediately send you an email to retrieve a new password. (Note: if you do not see the email in your inbox, check your Junk Mail for our email)

How do I automatically publish my Walking Activities on Twitter?

Note: you need to have a Twitter account created before following these steps. If you don’t have an account, you can create one in minutes on Twitter.com. Once you log into the Walk Social Page, you can automatically post your walk social activities on Twitter by clicking on the ‘My Account’ button on the top menu. Once you are in your account settings, find the ‘Twitter Settings’ heading on the page. Click on ‘Add Twitter Account’ and connect your own Twitter account with the Walk Social Page.

How do I change my password?

Once you log into the Walk Social Page, you can change your password by clicking on the ‘My Account’ button on the top menu. Once you are in your account settings, find the ‘Login Via Email’ heading and cick on ‘Modify Password’. You can now create a new password. Once you have changed your password, click ‘Save’ at the bottom of the page.

How do I subscribe to the Walk at Home Newsletter to receive updates?

In order to subscribe to our newsletter, visit our homepage and scroll down to our ‘Newsletter Sign Up!’ heading. Type in your email address and click ‘SEND’! You are now signed up! We will also send you a welcome email shortly!

How do I remove myself from the Walk at Home Newsletter?

You can unsubscribe from our newsletter by visiting our homepage and scrolling down to our ‘Newsletter Sign Up!’ heading. Type in your email address and click ‘Unsubscribe’. Once you do this, you will no longer receive our newsletters.

Another way to unsubscribe is to simply scroll down to the bottom of any of our newsletters and click on the unsubscribe link at the bottom of the email.

Exchanges/Refunds

We will exchange any item in original packaging (unopened) with a charge or refund for the product difference. If your order had shipping error we will also refund for shipping cost. If customer ordered incorrectly, we can exchange for correct product, but cannot refund for shipping cost.

Payment Methods

Checks or Money Orders: Products may be ordered by check on US Funds only. Send check payable to Leslie Sansone Walk At Home, 1000 Austin Court, Howell, Michigan 48843. Please include name, address, city, state, zip, phone, email address and what product is being ordered. We will mark the order as a QUOTE until the check is received, then the order will be processed.

Credit Card: We take Visa, MasterCard, American Express, and Discover.

Ways to Order

From the Walk Store: store.walkathome.com

Phone: (724) 658-1400

Mail: 1000 Austin Court, Howell, Michigan 48843

Shipping Methods and Times

We ship in the US by US Mail or FedEx, depending on the type of product purchased, or customer choice of shipping method. Orders are usually processed within 1-2 business days (with only a few exceptions for out-of-stock situations). Please allow at least 7-14 business days for delivery after shipment within the continental US. Alaska, Hawaii and Canada orders may take longer.

During our busy season from January to May, please allow an extra week for your order to be processed and shipped.

Returns

Please call our Customer Service number 888-890-8805 before returning any items purchased. Items purchased from http://www.walkathome.com may be returned within 30 days of delivery for a full refund and must include original receipt and be in original packaging. Shipping charges are non-refundable.

We generally cannot accept returns of any opened CD, DVD or VHS. Anti-piracy regulations and our own experience require this because product can be copied. However, we can review returns on a case by case basis.

Damaged or defective products may be returned within 30 days for same title replacement.

If you are unsatisfied with an individual item you purchased as part of a package, you may return that item separately. Please note that in some cases a package discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually. To review the amount you will be refunded for each individual item within the package, please call our office toll free at 888-890-8805. We reserve the right to refund promotional packages as whole units only.

Send returns or damaged/defective product to:
Walk at Home
1000 Austin Court
Howell, Michigan 48843

For products that were purchased at a retail location, please refer to that retailer’s return policy.

We’re only able to replace or refund items purchased from our own online store. We cannot honor requests to replace or refund items purchased from other retail outlets. Thanks for your understanding.

Shipping and Handling Charges

Shipping is based upon USPS and FedEx current rates. Walk at Home adds a handing fee to each order.

Canadian Orders: Canadian orders are shipped US Mail or FedEx and are charged an additional $15.00 shipping and may be subject to an extra charge imposed by the Canadian government.

Personal Information

We never give out personal contact information for Leslie or any of the staff. All situations should be handled through the business phone or email.

Specials / Limited Time Offers

We will occasionally offer specials on products and limited time offers. These are for new orders only and do not apply to previous orders. We are unable to honor requests for retroactive discounts.

What type of shoes should I wear?

Generally we like running shoes for our walking workouts, as they have the best shock absorption. For more on this, see Leslie’s previous blog post on “Shoe Talk”

Weight Watchers points/MyFitnessPal

Sorry we have no specific info on how our workouts may fit in with Weight Watchers calculations at this time.  For MFP, we recommend using the “Aerobics general” category in their database.

What are the best DVDs for beginners?

The beauty of our program is that ANY of our workouts can be modified to suit your comfort level. Simply choose lower-impact variations of movement, or walk in place until the pace is more comfortable for you. That said, the below titles are generally lower-impact:

Walk This Way

Walk Down Your Blood Sugar

Heart Healthy

Walk Off Ten Pounds

5 Day Slim Down

Can I use your DVDs to lead group classes?

Thank you so very much for being a fan of our Walk at Home workouts and wanting to share the many health benefits and fun with others! Because of people like you we have remained the #1 Walking Program for over 30 years! Unfortunately using the DVDs in a public setting is a violation of copyright laws and is considered piracy, but we are happy to say we have the perfect solution for you :)

You can become a Certified Walk Leader and lead classes in your community anywhere you would like (churches, schools, libraries – wherever people gather). This is an exciting opportunity and fits your exact needs and desires! Please check out all the information by visiting our Walk Leader page. After you have read through the site and clicked on all the links and tabs please get back to us and let us know how we can help you with this exciting endeavor!

Again, thank you so very much for being a fan.

Is this safe to do during pregnancy?

Walking-based workouts are usually favorable according to most OB/GYNs, and many women have used our workouts successfully during pregnancy…however we are not licensed medical professionals and cannot make any claim to safety regarding the use of our workouts during pregnancy in any trimester. We’d simply recommend asking your Dr. what type of exercise is best for you. Additionally, we’re often asked which specific workouts are best to use during pregnancy…again, we can’t indicate specific titles, as we do not want to become liable for any resulting injury. We have certain workouts more suitable for beginners (see below), and always advocate “modifying” ANY of our workouts to suit your comfort level.

What do you recommend for (insert physical condition)?

We are not licensed medical professionals and cannot make any claim to safety regarding the use of our workouts in lieu of any particular physical condition. We can simply say that our in-home walking, being generally low impact, is easier on the frame than most other forms of exercise. Please ask your Doctor what is best for you.

How do you calculate mileage/can I use my pedometer?

We measure miles by matching the beats per minute of the music to miles per hour. By this metric, roughly 15 minutes of our in-home walking equals 1 mile. And because our movements are in place during some of the workout (like Knee Lifts), a pedometer will not always register each step…so a pedometer used to measure our in-home “walking” will not be entirely accurate. For more on this, see Leslie’s blog posts on our mile system:

Our mile system

Why doesn’t my pedometer read all the miles?

How many calories are burned?

The short(er) answer: Our walks always move at a brisk pace…we design the speed (miles per hour) of the walk by the beats per minute of the music. If you keep the pace of our walk and follow the arm movements at full intensity, you can burn at least 100 calories per mile…your body weight will determine if it will be a bit under this amount (a lighter body weight will burn less calories). Others will burn over 100 calories because of a higher body weight…and don’t forget all those MUSCLE ACTIVATING Walk Boosters! If you use hand weights, bands, belts, you BOOST the intensity of the Walk and BURN MORE calories! The simple answer to “How many calories do we burn per Mile?”

The Walk without Boosters — approx. 100 calories per mile! The Walk with Boosters — approx. 125 – 150 calories per mile!

See Leslie’s blog posts on this topic for more info on our calorie- burning methodology:

Calorie burn per mile

More on calorie burn

Is there an age requirement to become a Walk Leader?

A Walk Leader must be 18 years of age.

What is included in my course study materials?

Walk Leader Manual
Walk Leader Study Guide
Walk Leader Business Manual
A Sample Written Test
The Walk Leader Written Exam
Music to Practice for the Live Certification/Movement Event
Video to Practice Leading a Live Class
Support from Your Certification Specialist (Ruth) – link to (info@walkleader.com)
Once the on line exam is complete you will have access to a complete set of business tools to get you started on your way

Is it mandatory to attend the Live Movement Certification/Event?

Yes. To become a Certified Walk Leader Three (3) Criteria must be met: Complete the on line studies (prior to the movement certification/event), attend the Live Movement Certification/Event, and have a current CPR/AED card.

Are Walk Leaders required to charge a certain class fee?

The National average for class fees range between $7 for advanced payment and $10 for an individual class. Of course each one should research their own economic area and can adjust their rates accordingly. But we highly recommend no less than $5 per class.

Do you offer refunds?

Yes, we offer refunds for the course if you haven’t attended a movement exam. There is a $50 processing fee for all refunds.

Is Walk Leader a part-time or full-time business?

It’s whatever you want it to be. How much time and effort do you want to devote?

Can I use your DVDs to lead group classes?

Thank you so very much for being a fan of our Walk at Home workouts and wanting to share the many health benefits and fun with others! Because of people like you we have remained the #1 Walking Program for over 30 years! Unfortunately using the DVDs in a public setting is a violation of copyright laws and is considered piracy, but we are happy to say we have the perfect solution for you :)

You can become a Certified Walk Leader and lead classes in your community anywhere you would like (churches, schools, libraries – wherever people gather). This is an exciting opportunity and fits your exact needs and desires! Please check out all the information by visiting our Walk Leader page. After you have read through the site and clicked on all the links and tabs please get back to us and let us know how we can help you with this exciting endeavor!

Again, thank you so very much for being a fan.

Are there certain requirements?

Other than a current CPR certification, there are not any specific requirements to become a Walk Leader other than your passion and enthusiasm to inspire others to MOVE!

What do I have to do to become a Walk Leader?

In order to become a Walk Leader, you must take all online courses, attend in-person classes, and have a current CPR card. If you do not have a CPR card by the certification date, can take the certification, but you will not receive your certificate to teach your Walk classes until we receive a copy of your CPR card.

As a Walk Leader, am I responsible for liability insurance?

Yes, we strongly suggest that every Walk Leader purchase liability insurance. On certification day, you will receive a brochure directing you to an affordable rate (approx. $12/month).

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