Find a Walk Leader

Help & Support

What can we help you with?

Tell us how we can help you?

Email us at contact@walkathome.com.

Get us directly

phone:
(724) 658-1400
 
Walk Productions
1000 Austin Court
Howell, Michigan, 48843

Walk Social
Common Questions:

How do I sign up?

To get started, go to the Walk Social Page and click on 'Track Your Walk'. Next, click on the 'Register' button to sign up.

You will then be asked to register using your email address or Facebook Account. Complete the registration and we will send you a confirmation email. (Note: if you do not see the email in your inbox, check your Junk Mail for our email).

Once you activate your account through the email link provided, you will be asked to choose a password. Create a password and you are good to go!

I forgot my password. What do I do?

You can retrieve your password by going into the Walk Social Page and clicking on 'Track Your Walk'. Once you are requested for your login information, simply click on 'Forgot Password' underneath the registration form.

Enter your email address and we will immediately send you an email to retrieve a new password. (Note: if you do not see the email in your inbox, check your Junk Mail for our email)

How do I automatically publish my Walking Activites on Twitter?

Note: you need to have a Twitter account created before following these steps. If you don’t have an account, you can create one in minutes on Twitter.com.

Once you log into the Walk Social Page, you can automatically post your walk social activities on Twitter by clicking on the 'My Account' button on the top menu.

Once you are in your account settings, find the ‘Twitter Settings’ heading on the page. Click on 'Add Twitter Account' and connect your own Twitter account with the Walk Social Page.

How do I change my password?

Once you log into the Walk Social Page, you can change your password by clicking on the 'My Account' button on the top menu.

Once you are in your account settings, find the 'Login Via Email' heading and cick on 'Modify Password'. You can now create a new password. Once you have changed your password, click ‘Save’ at the bottom of the page.

How do I change my email address?

Once you log into the Walk Social Page, you can change your password by clicking on the 'My Account' button on the top menu.

Once you are in your account settings, find the ‘Login Via Email’ heading and cick on 'Modify Email'. You can now change your email address. Next, click 'Save' at the bottom of the page.

How do I choose weight metrics (lb or kg)?

Once you log into the Walk Social Page, you can change the weight metrics by clicking on the 'My Account' button on the top menu.

Next, click on 'Localization' and select your desired metric. Finally, click 'Save'.

How do I choose distance metrics (miles or km)?

Once you log into the Walk Social Page, you can change the distance metrics by clicking on the 'My Account' button on the top menu.

Next, click on 'Localization' and select your desired metric. Finally, click 'Save'.

I can’t view the videos

This happens to the best of us. Check that your Flash Plugin is updated for all your browsers. If you are still unable to view the video let us know and will check it for you!

How do I Track My Walk?

Login into your Walk Social Account and go to the Tools menu. Select My Walk and enter the Number of Miles walked.

How do I post on the Forum?

Log into your Walk Social Account and go to the Forum tab. Click on any forum that you will like to participate. In the selected forum, enter your comments in the form and click on Post Comment.

How do I unsubscribe from your emails?

Every newsletter we send contains a link that says "Unsubscribe". Click this link to be removed from our mailings. Alternatively you can contact contact@walkathome.com and request to be removed.

When I try to watch a video, it says that I don’t have permission to view it. What do I do?

To prevent this from happening, we encourage you to clear your web browser cache. This will force your browser to load the latest versions of web pages and programs you visit. Once you clear the cache, close and reopen the browser to try again.

Depending on the browser you use, follow these instructions:

Internet Explorer

  1. Click Tools from the Internet Explorer menubar
  2. Click Internet Options
  3. Click the General tab
  4. Click the Delete Files button in the Temporary Internet files section
  5. If you still have a problem, repeat the steps above and restart the computer

Firefox

  1. Click Edit from the Firefox menubar
  2. Click Preferences from the Edit menu
  3. Expand the Advanced menu by clicking the plus sign
  4. Click Cache
  5. Click the Clear Cache button

Chrome

  1. Click the wrench icon on browser tool bar
  2. Select Tools
  3. Select Clear browsing data
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything
  6. Click Clear browsing data

Opera

  1. Click Edit from the Ope ra menubar
  2. Click Preferences from the File menu
  3. Click the History and Cache menu
  4. Click Cache
  5. Click ok to close the Preferences menu

Walk at Home Newsletter
Common Questions:

How do I subscribe to the Walk at Home Newsletter to receive updates?

In order to subscribe to our newsletter, visit our homepage and scroll down to our 'Newsletter Sign Up!' heading. Type in your email address and click 'SEND'!

You are now signed up! We will also send you a welcome email shortly!

How do I remove myself from the Walk at Home Newsletter?

You can unsubscribe from our newsletter by visiting our homepage and scrolling down to our 'Newsletter Sign Up!' heading. Type in your email address and click 'Unsubscribe'. Once you do this, you will no longer receive our newsletters.

Another way to unsubscribe is to simply scroll down to the bottom of any of our newsletters and click on the unsubscribe link at the bottom of the email.

Walk at Home Store
Common Questions:

Returns

Please call our Customer Service number 888-890-8805 before returning any items purchased. Items purchased from http://www.walkathome.com may be returned within 30 days of delivery for a full refund and must include original receipt and be in original packaging. Shipping charges are non-refundable.

We generally cannot accept returns of any opened CD, DVD or VHS. Anti-piracy regulations and our own experience require this because product can be copied. However, we can review returns on a case by case basis.

Damaged or defective products may be returned within 30 days for same title replacement.

If you are unsatisfied with an individual item you purchased as part of a package, you may return that item separately. Please note that in some cases a package discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually. To review the amount you will be refunded for each individual item within the package, please call our office toll free at 888-890-8805. We reserve the right to refund promotional packages as whole units only.

Send returns or damaged/defective product to:
Walk at Home
1000 Austin Court
Howell, Michigan 48843

For products that were purchased at a retail location, please refer to that retailer’s return policy.

Shipping and Handling Charges

Shipping is based upon USPS and UPS current rates. Walk at Home adds a handing fee to each order. Canadian Orders: Canadian orders are shipped US Mail or UPS and are charged an additional $15.00 shipping and may be subject to an extra charge imposed by the Canadian government.

Personal Information

We never give out personal contact information for Leslie or any of the staff. All situations should be handled through the business phone or email.

Canceled / Corrected Orders

Customers may call or email with any cancellation or correction on orders. However, we cannot guarantee that we that an order can be changed or cancelled before it has been processed and shipped out. Customers may refuse package or we can make corrections if needed. For these matters- Customers may by email: orders@lesliesansone.com or through our customer service number: 1-724-658-1400.

Specials / Limited Time Offers

We will occasionally offer specials on products and limited time offers. These are for new orders only and do not apply to previous orders. We are unable to honor requests for retroactive discounts.

Exchanges/Refunds

We will exchange any item in original packaging (unopened) with a charge or refund for the product difference. If your order had shipping error we will also refund for shipping cost. If customer ordered incorrectly, we can exchange for correct product, but cannot refund for shipping cost.

Payment Methods

Checks or Money Orders: Products may be ordered by check on US Funds only. Send check payable to Leslie Sansone Walk At Home, 1000 Austin Court, Howell, Michigan 48843. Please include name, address, city, state, zip, phone, email address and what product is being ordered. We will mark the order as a QUOTE until the check is received, then the order will be processed. Credit Card: We take Visa, MasterCard, American Express, and Discover.

Ways to Order

From the Walk Store: http://www.walkathome.com/store
Phone: (724) 658-1400 or toll free 888-890-8805
Fax: (724) 658-1404
Mail: 1000 Austin Court, Howell, Michigan 48843

Shipping Methods and Times

We ship in the US by US Mail or UPS, depending on the type of product purchased, or customer choice of shipping method. Orders are usually processed within 1-2 business days (with only a few exceptions for out-of-stock situations). Please allow at least 7-14 business days for delivery after shipment within the continental US. Alaska, Hawaii and Canada orders may take longer. During our busy season from January to May, please allow an extra week for your order to be processed and shipped.

Online Video Store
Common Questions:

How long does it take to download a product?

It depends on the speed of your internet connection, but with a fast broadband connection, you can start watching in just a few minutes while the rest of the product downloads in the background.

What quality are the downloads?

The video and audio quality are every bit as good as a DVD, and in some cases, you will get better quality on the download (with an HD product).

Will I get everything that comes with the DVD?

Yes, any additional materials, like PDFs, sheet music, tab, software or student materials are included.

Can I watch my purchases on my iPad or iPhone?

Absolutely! Walk TV is compatible with the "MOD Mobile" app in the Apple App Store. If you have a $99 Apple TV, you can also beam your video wirelessly to your TV via AirPlay! Please see the "Help Center" in the Walk TV software to find out more.

Can I enjoy my digital purchases even if I'm not connected to the internet?

Yes! Unlike streaming systems, you can take your laptop to a cabin in the woods, the beach or on an ocean voyage and watch anything you've purchased in full quality.

Can I access my digital purchases on a different computer than the one I purchased on? What if my hard drive crashes or I buy a new computer?

Unlike a disc, that might become scratched, warped, or lost, you will never lose access to a Walk TV purchase. Follow these steps to access your purchases:

  • Download and install the free Walk TV Player app onto your second computer
  • Click the "options" button in the upper right hand corner and choose "Refresh owned products"
  • Follow the prompts and enter in your email address and password

The products you have purchased will show up under "My Stuff" and you'll be able to download and view them at your convenience. Your purchases are safe in your "digital locker in the cloud!"

Can I watch my digital purchases on my TV?

Absolutely. If you have a laptop (or a desktop computer near your TV), a DVI to HDMI cable is only about $15. Here is a wonderful guide on connecting your computer to your TV.

Or, if you have an iPad, iPhone, iPod Touch and an Apple TV, with a tap of your finger, you can beam videos wirelessly to your big screen via AirPlay.