Help & Support
Walk Club Support
Common Questions:
Why can’t I login to The Walk Club?
If you try logging into The Walk Club but keep getting redirected back to the login screen then your cookies are the problem. Check your browser’s settings to make sure that it is set to accept cookies. You can also try to clean your cache of old cookies.
If you try logging into The Walk Club but see the message "The e-mail address you supplied does not match the one listed for that username.", then try using the "Forgot Your Password?" link on the login page. You will receive an email containing your username and password. Follow the instructions contained in the email to reset your password.
If you put your email address into the "Forgot Your Password?" screen and see the message "Sorry, but your password cannot be retrieved because your account is currently inactive. Please contact the forum administrator for more information.", then your account has been deactivated. You should have received an email notifying you of your account’s deactivation. This email will contain a link that you can use to renew and reactivate your club membership. If you do not have this email or your records indicate that your membership should still be active then please contact contact@walkathome.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it and let them know.
If you put your email address into the "Forgot Your Password?" screen and see the message "The e-mail address you supplied does not match the one listed for that username.", that means that the email address you entered is not the same email address you used when you activated the club membership in the store. Check your printed copy of the store receipt that was displayed at checkout and verify that the email address you used is the same email address you are entering.If you dont’t have the store receipt or the emailaddresses are the same then contact not have this email or your records indicate that your membership should still be active then please contact contact@walkathome.com.
If you put your email address into the "Forgot Your Password?" screen and see the message "The e-mail address you supplied does not match the one listed for that username.", that means that the email address you entered is not the same email address you used when you activated the club membership in the store. Check your printed copy of the store receipt that was displayed at checkout and verify that the email address you used is the same email address you are entering.If you dont’t have the store receipt or the emailaddresses are the same then contact contact@walkathome.com.
What if I forgot my password?
From the Walk Club login click the "Forgot Your Password?" link. Enter your email address. An email will be sent to you with instructions on resetting your password.
Why won’t the video clips play?
To view the video clips you must meet the following requirements:
- Use a supported browser: Internet Explorer 7+, Firefox, Opera, Safari, Chrome
- Broadband Internet Service (DSL, Cable Modem, etc.) DIal-up service just is not fast enough to handle our video.
- Javascript must be turned on
- Flash player installed, or a very new browser that can support HTML5.
How do I cancel my membership?
Login to The Walk Club. Click the link in the upper right-hand corner that says "My Account". Then check the box under Billing Information that says "Cancellation Request". Alternatively you can email contact@walkathome.com. In addition you can call, fax or snail mail us.
How do I print the calendar?
To print the Calendar you will need the latest Adobe Reader (Click here to download) to read PDF files. Simply click on the link to print this calendar (or blank) on the upper left hand corner of the calendar itself. It will then open the calendar in Adobe Reader. From there go to File and Print. Calendars print best with your printer in landscape mode.
How do I unsubscribe from your emails?
Every newsletter we send contains a link that says "Unsubscribe". Click this link to be removed from our mailings. Alternatively you can contact contact@walkathome.com and request to be removed.
How do I update my email address?
You can update your email address from within your profile. You can access your profile by logging into The Walk Club and clicking the link in the upper right-hand corner that says “My Account”. The first section listed is “Registration Information”. Enter your new email address. Make sure to click the “Submit” button at the bottom to save your changes.
How do I change my username?
You can update your username from within your profile. You can access your profile by logging into The Walk Club and clicking the link in the upper right-hand corner that says “My Account”. The first section listed is “Registration Information”. Enter your new username. Make sure to click the “Submit” button at the bottom to save your changes.
How do I change my password?
You can update your password from within your profile. You can access your profile by logging into The Walk Club and clicking the link in the upper right-hand corner that says “My Account”, then select "Profile," then "Edit Account Settings." Make sure to click the “Submit” button at the bottom to save your changes.
Walk at Home Store
Common Questions:
Returns
Please call our Customer Service number 888-890-8805 before returning any items purchased. Items purchased from http://www.walkathome.com may be returned within 30 days of delivery for a full refund and must include original receipt and be in original packaging. Shipping charges are non-refundable.
We generally cannot accept returns of any opened CD, DVD or VHS. Anti-piracy regulations and our own experience require this because product can be copied. However, we can review returns on a case by case basis.
Damaged or defective products may be returned within 30 days for same title replacement.
If you are unsatisfied with an individual item you purchased as part of a package, you may return that item separately. Please note that in some cases a package discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually. To review the amount you will be refunded for each individual item within the package, please call our office toll free at 888-890-8805. We reserve the right to refund promotional packages as whole units only.
Send returns or damaged/defective product to:
Walk at Home
1000 Austin Court
Howell, Michigan 48843
For products that were purchased at a retail location, please refer to that retailer’s return policy.
Shipping and Handling Charges
Shipping is based upon USPS and UPS current rates. Walk at Home adds a handing fee to each order. Canadian Orders Canadian orders are shipped US Mail or UPS and are charged an additional $5.00 shipping and may be subject to an extra charge imposed by the Canadian government. Other International Although international orders, other than Canada, cannot order through our website; they can place orders through phone, fax, email or mail.
Personal Information
We never give out personal contact information for Leslie or any of the staff. All situations should be handled through the business phone or email.
Canceled / Corrected Orders
Customers may call or email with any cancellation or correction on orders. However, we cannot guarantee that we that an order can be changed or cancelled before it has been processed and shipped out. Customers may refuse package or we can make corrections if needed. For these matters- Customers may by email: orders@lesliesansone.com or through our customer service number: 1-724-658-1400.
Specials / Limited Time Offers
We will occasionally offer specials on products and limited time offers. These are for new orders only and do not apply to previous orders. We are unable to honor requests for retroactive discounts.
Exchanges/Refunds
We will exchange any item in original packaging (unopened) with a charge or refund for the product difference. If your order had shipping error we will also refund for shipping cost. If customer ordered incorrectly, we can exchange for correct product, but cannot refund for shipping cost.
Payment Methods
Checks or Money Orders: Products may be ordered by check on US Funds only. Send check payable to Leslie Sansone Walk At Home, 1000 Austin Court, Howell, Michigan 48843. Please include name, address, city, state, zip, phone, email address and what product is being ordered. We will mark the order as a QUOTE until the check is received, then the order will be processed. Credit Card: We take Visa, MasterCard, American Express, and Discover.
Ways to Order
From the Walk Store: http://www.walkathome.com/store
Phone: (724) 658-1400 or toll free 888-890-8805
Fax: (724) 658-1404
Mail: 1000 Austin Court, Howell, Michigan 48843
Shipping Methods and Times
We ship in the US by US Mail or UPS, depending on the type of product purchased, or customer choice of shipping method. Orders are usually processed within 1-2 business days (with only a few exceptions for out-of-stock situations). Please allow at least 7-14 business days for delivery after shipment within the continental US. Alaska, Hawaii and Canada orders may take longer. During our busy season from January to May, please allow an extra week for your order to be processed and shipped.
Walk at Home Website / Newsletters
Common Questions:
Contacting Walk concerning issues with our website.
Please use the contact form and choose the appropriate subject from the drop down. Please include the OS you are using (Windows XP, Vista, OS X) and what browser you are using.
Website System Requirements
This website has been designed to work correctly with Firefox, Internet Explorer (7 & above), Safari, Chrome and Opera browsers. If you are using an outdated browser (such as Internet Explorer 5.5 or lower) or an unsupported browser this site may not display or function as intended. Also not supported are connection based browsers such as the AOL Browser, WebTV, Netscape, and MSN Broswer. Javascript is also equired for many advanced features. To get the latest version of Firefox click here.
Why won’t the video clips play?
To view the video clips you must meet the following requirements :
- Use a supported browser: Internet Explorer, Firefox, Chrome, Safari, Opera
- Broadband Internet Service (DSL, Cable Modem, etc.)
- Javascript turned on.
- Flash Player installed. (Click here to get Flash Player)
How can I make sure I receive the Walk Newsletter?
Worried you are not receiving your Newsletters??? We’re worried too. If you are experiencing troubles, please read the following instructions. We don’t want you to miss out on any great specials!
Hotmail, MSN, Windows Live- Login to your Hotmail, MSN or Windows Live account.
- Click on “Options” in the top right.
- Click on “More Options”
- Click on “Safe and blocked senders” under Junk E-Mail heading
- Click on “Safe Senders”
- Enter newsletter@news.walkathome.com in the safe sender field and click the “Add to List” button.
Yahoo! & AOL Add newsletter@news.walkathome.com to your contacts.
- Go to Actions on the top menu
- Go to Junk Email
- Click on Junk Email Options
- Click on Safe Senders tab
- Click on the Add button
- Enter newsletter@news.walkathome.com in the field that comes up and hit OK
How do I view/print my 10 Day Challenge?
You will need the latest version of Adobe Reader to read the PDF file. To save the file simply right click on the link and select “save target as” then choose where you wish to save the file. To print: Click the link and once it opens in Adobe Reader go to “file” and then “print.” If you are having any problems with blank screens etc. be sure that you have the latest version of Adobe Reader.