Help & Support
Ways to Order
From the Walk Store: http://www.walkathome.com/store
Phone: (724) 658-1400 or toll free 888-890-8805
Fax: (724) 658-1404
Mail: 1000 Austin Court, Howell, Michigan 48843
Shipping Methods and Times
We ship in the US by US Mail or UPS, depending on the type of product purchased, or customer choice of shipping method. Orders are usually processed within 1-2 business days (with only a few exceptions for out-of-stock situations). Please allow at least 7-14 business days for delivery after shipment within the continental US. Alaska, Hawaii and Canada orders may take longer. During our busy season from January to May, please allow an extra week for your order to be processed and shipped.
Please call our Customer Service number 888-890-8805 before returning any items purchased. Items purchased from http://www.walkathome.com may be returned within 30 days of delivery for a full refund and must include original receipt and be in original packaging. Shipping charges are non-refundable.
We generally cannot accept returns of any opened CD, DVD or VHS. Anti-piracy regulations and our own experience require this because product can be copied. However, we can review returns on a case by case basis.
Damaged or defective products may be returned within 30 days for same title replacement.
If you are unsatisfied with an individual item you purchased as part of a package, you may return that item separately. Please note that in some cases a package discount has been applied to each item. You will be refunded the discounted price, which may differ from the price if you purchased it individually. To review the amount you will be refunded for each individual item within the package, please call our office toll free at 888-890-8805. We reserve the right to refund promotional packages as whole units only.
Send returns or damaged/defective product to:
Walk at Home
1000 Austin Court
Howell, Michigan 48843
For products that were purchased at a retail location, please refer to that retailer’s return policy.
Shipping and Handling Charges
Shipping is based upon USPS and UPS current rates. Walk at Home adds a handing fee to each order.
Canadian Orders: Canadian orders are shipped US Mail or UPS and are charged an additional $15.00 shipping and may be subject to an extra charge imposed by the Canadian government.
We never give out personal contact information for Leslie or any of the staff. All situations should be handled through the business phone or email.
Specials / Limited Time Offers
We will occasionally offer specials on products and limited time offers. These are for new orders only and do not apply to previous orders. We are unable to honor requests for retroactive discounts.
We will exchange any item in original packaging (unopened) with a charge or refund for the product difference. If your order had shipping error we will also refund for shipping cost. If customer ordered incorrectly, we can exchange for correct product, but cannot refund for shipping cost.
Checks or Money Orders: Products may be ordered by check on US Funds only. Send check payable to Leslie Sansone Walk At Home, 1000 Austin Court, Howell, Michigan 48843. Please include name, address, city, state, zip, phone, email address and what product is being ordered. We will mark the order as a QUOTE until the check is received, then the order will be processed.
Credit Card: We take Visa, MasterCard, American Express, and Discover.
What are the best DVDs for beginners?
The beauty of our program is that ANY of our workouts can be modified to suit your comfort level. Simply choose lower-impact variations of movement, or walk in place until the pace is more comfortable for you. That said, the below titles are generally lower-impact:
Is this safe to do during pregnancy?
Walking-based workouts are usually favorable according to most OB/GYNs, and many women have used our workouts successfully during pregnancy…however we are not licensed medical professionals and cannot make any claim to safety regarding the use of our workouts during pregnancy in any trimester. We’d simply recommend asking your Dr. what type of exercise is best for you. Additionally, we’re often asked which specific workouts are best to use during pregnancy…again, we can’t indicate specific titles, as we do not want to become liable for any resulting injury. We have certain workouts more suitable for beginners (see below), and always advocate “modifying” ANY of our workouts to suit your comfort level.
What do you recommend for (insert physical condition)?
We are not licensed medical professionals and cannot make any claim to safety regarding the use of our workouts in lieu of any particular physical condition. We can simply say that our in-home walking, being generally low impact, is easier on the frame than most other forms of exercise. Please ask your Doctor what is best for you.
How do you calculate mileage/can I use my pedometer?
We measure miles by matching the beats per minute of the music to miles per hour. By this metric, roughly 15 minutes of our in-home walking equals 1 mile. And because our movements are in place during some of the workout (like Knee Lifts), a pedometer will not always register each step…so a pedometer used to measure our in-home “walking” will not be entirely accurate. For more on this, see Leslie’s blog posts on our mile system:
How many calories are burned?
The short(er) answer: Our walks always move at a brisk pace…we design the speed (miles per hour) of the walk by the beats per minute of the music. If you keep the pace of our walk and follow the arm movements at full intensity, you can burn at least 100 calories per mile…your body weight will determine if it will be a bit under this amount (a lighter body weight will burn less calories). Others will burn over 100 calories because of a higher body weight…and don’t forget all those MUSCLE ACTIVATING Walk Boosters! If you use hand weights, bands, belts, you BOOST the intensity of the Walk and BURN MORE calories! The simple answer to “How many calories do we burn per Mile?”
The Walk without Boosters — approx. 100 calories per mile! The Walk with Boosters — approx. 125 – 150 calories per mile!
See Leslie’s blog posts on this topic for more info on our calorie- burning methodology:
What type of shoes should I wear?
Generally we like running shoes for our walking workouts, as they have the best shock absorption. For more on this, see Leslie’s previous blog post on “Shoe Talk”
Weight Watchers points/MyFitnessPal
Sorry we have no specific info on how our workouts may fit in with Weight Watchers calculations at this time. For MFP, we recommend using the “Aerobics general” category in their database.
Is it mandatory to attend the Live Movement Certification/Event?
Yes. To become a Certified Walk Leader Three (3) Criteria must be met: Complete the on line studies (prior to the movement certification/event), attend the Live Movement Certification/Event, and have a current CPR/AED card.
Are Walk Leaders required to charge a certain class fee?
The National average for class fees range between $7 for advanced payment and $10 for an individual class. Of course each one should research their own economic area and can adjust their rates accordingly. But we highly recommend no less than $5 per class.
Do you offer refunds?
Yes, we offer refunds for the course if you haven’t attended a movement exam. There is a $50 processing fee for all refunds.
Is Walk Leader a part-time or full-time business?
It’s whatever you want it to be. How much time and effort do you want to devote?
Are there certain requirements?
Other than a current CPR certification, there are not any specific requirements to become a Walk Leader other than your passion and enthusiasm to inspire others to MOVE!
What do I have to do to become a Walk Leader?
In order to become a Walk Leader, you must take all online courses, attend in-person classes, and have a current CPR card. If you do not have a CPR card by the certification date, can take the certification, but you will not receive your certificate to teach your Walk classes until we receive a copy of your CPR card.
As a Walk Leader, am I responsible for liability insurance?
Yes, we strongly suggest that every Walk Leader purchase liability insurance. On certification day, you will receive a brochure directing you to an affordable rate (approx. $12/month).
Am I responsbile for finding my own location and recruiting my participants?
Yes, Leaders are responsible for finding a location that is appropriate for their needs and for recruiting participants. This information will be covered during the certification at which time you will receive your Walk Leader business manual. Great places to start are Church halls, school cafeterias, work sites, corporations, community centres…and any place people gather.
Is there an age requirement to become a Walk Leader?
A Walk Leader must be 18 years of age.
What is included in my course study materials?
Walk Leader Manual
Walk Leader Study Guide
Walk Leader Business Manual
A Sample Written Test
The Walk Leader Written Exam
Music to Practice for the Live Certification/Movement Event
Video to Practice Leading a Live Class
Support from Your Certification Specialist (Ruth) – link to (firstname.lastname@example.org)
Once the on line exam is complete you will have access to a complete set of business tools to get you started on your way